All purchases from Prestige Bespoke Furniture are subject to the following terms and conditions:
These terms and conditions are intended to set out the basis on which Prestige Bespoke Furniture supplies goods to customers. Nothing in these terms affects any statutory rights you may have as a consumer.
By placing an order with Prestige Bespoke Furniture, you enter into a contract with us on these terms and conditions.
Orders
When placing an order, you are responsible for ensuring that all information you provide to us is complete, accurate and suitable for your requirements, including measurements, materials, paint colours, finishes and fittings. We accept no liability for errors in information supplied by you. Any estimate or quotation we provide is valid for 3 months only. You are also responsible for checking that the furniture can be delivered to your property and to the intended room, including access through external and internal doorways, staircases, narrow rooms and hallways. Delivery is usually to the ground floor only. If you require delivery to a basement, first floor or higher, this must be discussed when placing the order.
We reserve the right to cancel your order should any payment due not be forthcoming. We reserve the right to cancel the contract if we or our suppliers have insufficient stock to deliver the goods you have ordered or such goods have been discontinued.
All lead times are estimates and may change. If your order is affected, we will inform you and will endeavour to deliver your goods within a reasonable timeframe, subject to circumstances outside our control.
If you wish to amend your order before production has begun, the amendment must be discussed and agreed with us by telephone or in person. Email communication alone will not be accepted for agreeing amendments, although any agreed amendment must then be confirmed by email. Any amendment made once production has begun will incur further charges.
When placing an order, you must provide your invoicing address, delivery address and contact details. If you provide only one address, we will treat it as the delivery address unless you tell us otherwise. You must notify us promptly of any change of address or contact details, and we will not be liable for issues caused by your failure to do so.
Unless otherwise agreed, we use pine wood as standard for our furniture. Pine is a natural material and may contain visible grain and knots. Although we treat knots, we cannot guarantee that knot shadows or natural grain will not show through painted furniture over time. Natural wood can also move with seasonal changes, which may affect the appearance of the furniture. If you would like us to source a different material, please discuss this with us before placing your order. Additional costs will apply.
Deposits and Final Payment
A non refundable deposit is payable when you place an order and upon receipt of our invoice. The remaining balance must be paid in cleared funds 48 hours before completion of the order, on a date agreed between us. Failure to pay the balance when due may result in cancellation of your order or a delay to delivery if payment is made late. No order will leave our workshop until the balance has been paid in full.
Bespoke and Made to Order Furniture
A bespoke order is one made to your required measurements or design, including any paint colour choice. All of our furniture is made to order and produced specifically for each customer in accordance with the specifications confirmed at the time of purchase. Bespoke orders cannot be cancelled once production has begun, unless we agree otherwise in writing. Our furniture is made to your specifications and is personalised; the statutory 14 day right to cancel distance contracts does not apply to bespoke or personalised items.
You may select your preferred colour or finish, which is sourced specifically for your individual order. We do not operate a standard range of colours or hold finished furniture in stock. Once an order has been confirmed and manufacture or the procurement of materials has begun, the order cannot normally be cancelled simply because the customer has changed their mind.
This does not affect your statutory rights in relation to goods that are faulty, damaged, not as described, or otherwise do not conform to the contract.
The full balance for your furniture item(s) must be paid in cleared funds 48 hours before completion of the order, on a date agreed between us, and before delivery. Failure to pay the balance when due may result in cancellation of your order or a delay to delivery if payment is made late.
Delivery/Collection
Prestige Bespoke Furniture uses third party couriers for goods deliveries. Unless otherwise agreed, the delivery arrangement is made directly between you and the courier, and any delivery charges must be paid directly to the courier. We do not accept responsibility for courier quotations or delivery charges. We may need to provide your contact details to the courier so that delivery can be arranged.
Once your goods are ready the Courier will contact you direct to arrange a delivery date. Any dates specified by us/the courier for delivery of goods are intended to be an estimate and delivery shall be within a reasonable time.
The courier is unaccompanied and so may require assistance to safely unload your furniture. Should you require a second person to help with unloading please state this when speaking to the courier when they contact you to arrange delivery (further charges will apply). It is your responsibility to verify the dimensions of the delivery destination meticulously to ensure that the goods will fit through external and internal doors and/or narrow hallways and reach the intended destination. Prestige Bespoke Furniture cannot be held responsible for any errors in this context. Our courier only delivers to the ground floor unless otherwise agreed directly with you. It is your responsibility to ensure that at your own expense adequate and appropriate equipment and manual labour is available for unloading of goods at the delivery destination.
We reserve the right to refuse an order if we do not deliver to your area. If the delivery address stated when placing your order changes then further charges may be incurred.
On delivery, you are responsible for inspecting the goods and reporting any alleged fault, defect or error to us immediately, and in any event within 1 working day, before the goods are used or fitted. We will not accept liability for any claim relating to an alleged fault, defect or error that would have been apparent on reasonable inspection before use or fitting. The courier will provide a delivery note for you to sign to confirm that the furniture has been delivered in good condition with no apparent faults, defects or errors.
If you are unable to take delivery of your goods once your order is complete, we will charge storage fees of £50 per item of furniture per week. We will store your item for a maximum period of 4 weeks only.
If you wish to collect your goods directly from our premises, you must arrange collection promptly once the order is complete. We do not store furniture indefinitely, and once a delivery or collection date has been agreed, we expect it to proceed. If you are unable to collect the furniture on the agreed date, we will charge storage fees of £50 per item of furniture per week. We will store your item for a maximum period of 4 weeks only, after which we may seek to resell it. Any resale may incur charges for storage, marketing, labour and any repainting required.
We do not accept responsibility for any damage to furniture incurred by yourself or anyone collecting on your behalf during the loading process or once in transit.
Force Majeure
We are not responsible for any failure or delay in performing our obligations under our contract with you where that failure or delay is caused by circumstances beyond our reasonable control. This may include, without limitation, acts of God, government action, war or national emergency, terrorism, protests, civil commotion, fire, explosion, epidemic, flood, labour disputes, or delays in obtaining supplies or suitable materials. In such circumstances, we may defer delivery without liability to you.
Acceptance
These terms and conditions, and any dispute or claim arising from or in connection with them, shall be governed by the laws of England and Wales.
Payment of the deposit confirms your acceptance of these terms and conditions.